1. Ensure Availability
A healthcare organization relies on quick responses and your managed services need to run day in and day out all week. They need to be available around the clock and deal with the incoming traffic and calls in your hospital. The most basic thing to look for in a managed service provider is the availability they are offering. Ensure the availability around the clock first before heading forward. Are their systems being 24/7 active? Is their free PACS server functional? Ask these questions first.
2. The Skill Scale
Skilled professionals will get the most difficult job done with less trouble because of their expertise and experience. The more skilled the team is, the better they will perform in the field which is beneficial for the healthcare organization. Look for their training level and their ability to handle pressure and their diversity in the skill set. They must be aware of all the latest technology and employ the use of them. Even if there is a junior in the staff or an intern, have them to train them with proper procedures and give them all the knowledge.
3. Knowledge of Security
Security is one of the biggest concerns in the business of healthcare or any other organization. The data of the patients should be preserved to the extent of no compromise. It should be the first priority. Not only the information of patient but also the data of your hospital that can cause harm if leaked or lost. All the transactions, accounts and other stuff that have a security concern should be hidden and safe from any attack. Your team of managed services should have all the knowledge on how to handle such concerns or avoid them altogether.
Look for the experts who know how to make your hospital’s security infrastructure safe from external attacks. They must be aware of all the latest technology being used to safeguard the data and use upgraded tools to do their tasks and you as a healthcare organization should provide them with whatever help they require because security should not be compromised for anything.
In addition to security, your IT professionals must know how to maintain the technical services like free PACS server for PACS system hospital. All of the managed services must be upgraded and updated. They must know how to deal with a downed system and maintain a system to avoid any failure.
The networks, database, software and hardware must be expertly maintained otherwise a system failure for a prolonged period will cost your organization a lot in terms of money and data. If there is a system failure, there may be a chance that the data on that particular system is erased or corrupted. Backup data should be maintained, and a managed service provider must be aware of these disasters.
5. Their Actual Workflow Procedure
Managed services are cost-effective because they lessen the workload on a regular employee so they can focus on the practical aspects. If this area isn’t being fulfilled, then there is no point. They need to be effective in costs and reduce man-hours by relying on technology.